Emberheart

Return Policy for Gilded Raven Games

Last Updated: 11/27/2023

Thank you for shopping at Gilded Raven Games! We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please read our return policy carefully to ensure a smooth process.

1. Eligibility for Returns

We accept returns on items within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.

2. Exclusions

The following items are not eligible for return:

• Opened or used board games.
• Trading Card Games (TCGs) such as Pokemon, Magic The Gathering, Flesh and Blood, and other TCGs, unless the product is a sealed product and still sealed.
• Singles, due to their volatile nature are not eligible for returns.
• Items not in their original condition or packaging.
• Any product that is returned more than 30 days after the purchase date.

3. How to Initiate a Return

To initiate a return, please contact our customer support team at gildedravengaming@gmail.com with your order number and details about the product you would like to return. We will guide you through the return process.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service to ensure that we receive your returned item.

5. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 30 business days.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund.

7. Cancellations

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a refund. If the order has already been shipped, please follow the return process upon receiving the item.

8. Disclaimer for Missing or Misdelivered Packages

We are not responsible for packages that are marked as delivered but are missing or for packages delivered to the wrong address due to an incorrect address provided by the customer. Please ensure that your shipping information is accurate and monitor your tracking information closely.

9. Contact Information

If you have any questions about our return policy, please contact us at gildedravengaming@gmail.com.