Vendor: Games Workshop
Product Type : Miniatures Game
Return Policy for Gilded Raven Games
Last Updated: 11/27/2023
Thank you for shopping at Gilded Raven Games! We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please read our return policy carefully to ensure a smooth process.
We accept returns on items within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
The following items are not eligible for return:
To initiate a return, please contact our customer support team at gildedravengaming@gmail.com with your order number and details about the product you would like to return. We will guide you through the return process.
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service to ensure that we receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 30 business days.
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund.
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a refund. If the order has already been shipped, please follow the return process upon receiving the item.
We are not responsible for packages that are marked as delivered but are missing or for packages delivered to the wrong address due to an incorrect address provided by the customer. Please ensure that your shipping information is accurate and monitor your tracking information closely.
If you have any questions about our return policy, please contact us at gildedravengaming@gmail.com.
'Near Mint condition cards show minimal or no wear from play or handling and will have an unmarked surface, crisp corners, and otherwise pristine edges outside of minimal handling. Near Mint condition cards appear 'fresh out of the pack,' with edges and surfaces virtually free from all flaws. '
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'Lightly Played condition cards can have slight border or corner wear, or possibly minor scratches. No major defects are present, and there are less than 4 total flaws on the card. Lightly Played condition foils may have slight fading or indications of wear on the card face. '
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'Moderately Played condition cards have moderate wear, or flaws apparent to the naked eye. Moderately Played condition cards can show moderate border wear, mild corner wear, water damage, scratches , creases or fading, light dirt buildup, or any combination of these defects. '
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'Heavily Played condition cards exhibit signs of heavy wear. Heavily Played condition cards may include cards that have significant creasing, folding, severe water damage, heavy whitening, heavy border wear, and /or tearing. '
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'Damaged condition cards show obvious tears, bends, or creases that could make the card illegal for tournament play, even when sleeved. Damaged condition cards have massive border wear, possible writing or major inking (ex. white-bordered cards with black-markered front borders), massive corner wear, prevalent scratching, folds, creases or tears. '
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